In recent times housing affordability in Australia has sunk to record lows and, despite the recent slow down in the property market in some of the major capitals, it shows no signs of improving in the foreseeable future. Since the early 1980’s the proportion of dwellings that are privately rented has risen from around 19 percent to around 27 percent today. Median rents have also risen from $123 in 1996 to $190 last year. Financial commentators are now questioning the financial wisdom in even buying a house in comparison to other investments. It appears as if the Great Australian Dream is under attack. Given the changing landscape of the Australian rental market it seems odd to me that the Australian real estate industry still treats tenants as second class citizens rather than as the valuable customers they are.
For example my current real estate agent, Ray White Real Estate Rose Park, refuses to conduct housing inspections at any other time than Friday mornings. This means that tenants must either take time off work to be present at the inspection or forgo any right to privacy when an inspector is present. The reason for this is the margins of the real estate agency not wanting to pay penalty rates to staff to inspect at more meaningful times. The residential tenancy act vaguely says only that inspections have to be notified in advance with no grounds for a tenant to object that the time is unreasonable. In the face of the power given to the property manager the tenant has little recourse but to buckle under and submit.
The crying shame of all of this is that the attitude shown by property managers creates the sort of environment that they are seeking to avoid in looking after the interests of landlords. By treating the tenants as second class they create the indifference to looking after properties and even hostility towards landlords. What then ensues are the properties being maintained to the minimum standards possible to meet inspection criteria which leads to a policeman role for the property manager which drives the problem on in a vicious circle. All landlords see is the bottom line and not the creeping maintenance issues that will eventually cost them money. This state of affairs hardly leads to building solid communities which in turn attacks the social fabric.
Wouldn’t it be better if the tenants were treated as customers? We are, after all, paying thousands of dollars a year for a service provided to us by the landlord and their agent. If we turned the power games that some property mangers played on their heads and started talking about customer service what sort of communities would we build? If we started looking for ways to retain tenants by good customer service instead of being the policeman always suspicious of their motives wouldn’t it lead to less rental turnover and greater profit for the landlord?
I know it is a forlorn dream to expect this to happen any time soon. I for one have given up and bought a house. I have given my three week’s notice and I am moving out to a place of sanctuary where no property manager ever has the right to tread.
[Listening to: Cosmic Gate - Mental Atmosphere (Greencourt Mix) - Various - Electronica, Dance, Acid jazz - Dream Dance Vol. 14 (CD 2) (3:06)]